At Dilras, we ensure fast, reliable, and secure deliveries both within Pakistan and internationally. Please review our shipping policy to understand our process and timelines.
1. Shipping Locations
We offer shipping across Pakistan and selected international destinations.
2. Shipping Timeframes
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Local Delivery (Pakistan): Orders are delivered within 2 to 5 business days.
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International Delivery: Orders are delivered within 7 to 10 business days, depending on the destination and customs processing.
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Processing Time: All orders are processed within 24-48 hours (excluding weekends and public holidays).
3. Shipping Charges
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Free Shipping: We offer free shipping on orders above PKR 3,500.
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Standard Shipping Fee: Orders below PKR 3,500 will have a nominal shipping charge based on the location.
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International Shipping: Charges vary depending on the destination and will be calculated at checkout.
4. Order Tracking
Once your order is dispatched, you will receive a tracking number via email or SMS. You can track your parcel through our courier partner’s website.
5. Failed Deliveries & Reattempts
- If the delivery attempt fails due to an incorrect address, unavailability, or refusal, our courier partner will attempt delivery again.
- If delivery fails a second time, the order will be canceled, and shipping charges (if any) will not be refunded.
6. Damaged or Missing Items
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear images of the package.
- After verification, we will arrange a replacement or store credit.
7. International Shipping Information
- International shipping charges and duties vary by country.
- Customers are responsible for any customs duties or taxes imposed by their respective countries.
8. Contact Us
For any shipping-related queries, feel free to reach out:
📩 Email: dilraspk@gmail.com
📞 Phone: +92 321 545 0321
Thank you for shopping with Dilras – your trusted fashion destination! 🚚💙
