At Dilras, customer satisfaction is our priority. We offer a clear and fair refund policy to ensure a smooth shopping experience. Please review the guidelines below to understand our refund process.

1. Eligibility for Refunds

You can request a refund under the following conditions:

  • The item received is damaged, defective, or incorrect.
  • The product is out of stock after placing the order.
  • The return request is made within 15 days of delivery.
  • The item is unused, unwashed, and in original packaging with tags attached.

Non-Refundable Items:

  • Products purchased on sale, clearance, or promotional offers.
  • Items that have been used, washed, or damaged by the customer.
  • Change of mind cases (such orders are eligible for exchange or store credit only).

2. Refund Process

  1. Initiate a Request: Contact us via dilraspk@gmail.com or call +92 321 545 0321 within 15 days of receiving your order.
  2. Provide Details: Share your order number, reason for the refund, and product images (if applicable).
  3. Approval & Return: Once approved, return the product as per our instructions.
  4. Inspection & Processing: After receiving and inspecting the item, we will process your refund within 5-7 business days.

3. Refund Methods

  • Original Payment Method: If you paid via a credit/debit card or bank transfer, the amount will be refunded to the same account.
  • Store Credit: You may choose to receive the refund as store credit for future purchases.
  • Cash on Delivery (COD) Orders: Refunds for COD orders will be processed via bank transfer or store credit.

4. Return Shipping Charges for Refunds

  • Dilras Covers Costs: If the item is damaged, defective, or incorrect, we will bear the return shipping charges.
  • Customer Responsibility: If the refund is due to personal reasons (e.g., change of mind), the customer will be responsible for return shipping costs.

5. Order Cancellations

  • You can cancel an order before it is dispatched for a full refund.
  • Once an order is shipped, it cannot be canceled but can be returned following our return policy.

6. Contact Us

For any refund-related queries, feel free to reach out:
📩 Email: dilraspk@gmail.com
📞 Phone: +92 321 545 0321

At Dilras, we value your trust and strive to provide the best shopping experience! 💙