At Dilras, we want you to have a hassle-free shopping experience. If you're not completely satisfied with your purchase, we offer a 15-day return policy to ensure your peace of mind.

1. Return Eligibility

You can return a product if:

  • The item is unused, unwashed, and in its original packaging with tags attached.
  • The return request is made within 15 days of receiving the order.
  • The product received is damaged, defective, or incorrect (in such cases, Dilras will cover the return shipping costs).

Non-Returnable Items:

  • Products purchased on sale, clearance, or promotional offers.
  • Items that have been used, washed, altered, or damaged after delivery.
  • Change of mind cases (such orders are eligible for exchange or store credit only).

2. Return Process

  1. Initiate a Request: Contact our support team at dilraspk@gmail.com or call +92 321 545 0321 within 15 days of receiving your order.
  2. Provide Details: Share your order number, reason for return, and product images (if applicable).
  3. Approval & Return Shipping: Once approved, you will be provided with return instructions.
  4. Inspection & Refund/Exchange: After receiving the returned item, our team will inspect it. Once approved, we will process an exchange, store credit, or refund (if applicable) within 5-7 business days.

3. Return Shipping Charges

  • Dilras Covers Shipping: If the item is damaged, defective, or incorrect, we will bear the return shipping charges.
  • Customer Pays for Return Shipping: If you are returning the item for any other reason (e.g., change of mind or incorrect size selection), you will be responsible for the return shipping costs.

4. Exchange Policy

  • You can exchange an item for a different size, color, or product (subject to availability).
  • If the requested exchange item is unavailable, you will be offered store credit or a refund.

5. Contact Us

For any return-related inquiries, feel free to reach out:
📩 Email: dilraspk@gmail.com
📞 Phone: +92 321 545 0321

At Dilras, your satisfaction is our priority. We appreciate your trust in us and look forward to serving you again! 💙